Guests reviews of Caswell Hotel London

Prices from

GBP 39.00

Guest and star ratings

Guest Rating of
2.95 out of 5

Reviews from customers who have stayed with us

Rating of 4.29 out of 5  Unique ID (2730468)

Guests Name: Angela  Guest was travelling as: Other

Good stuff: its location was real handy for transport to stansted airport and the tube.there was no noise at night-time ie its on a nice quite street.the room was clean and warm.

Bad stuff: We thought that the decor could do with a little updating

Overall: We found the hotel was grand for an overnight stay or weekend break. We didn?t have breakfast there, so cant comment on the food. As our flight was the following evening, instead of having to take our luggage around London the staff happily offered to mind our luggage during the day when we were sightseeing. We thought this was a great plus and we were not charged for this service. We felt that better and more exact directions should be given with the booking. When we arrived in Victoria station that evening it was very hard to get our bearings and we couldn?t get a taxi because they said it was close by. The hotel room was clean and matched the description to a t, the ensuite wasn?t exactly what we were expecting but it did the job.Would recommend getting a room with an ensuite just for the handyness of not having to go out of you room in the middle of the night.

Rating of 3.14 out of 5  Unique ID (2906307)

Guests Name: Anonymous  Guest was travelling as: Family with young children

Good stuff: Walking distance to Victoria Station

Bad stuff: No hot shower. Mattresses due to be changed

Overall: Some feel of the room size relative to the chargeable rate per night

Rating of 3.57 out of 5  Unique ID (2714042)

Guests Name: Anonymous  Guest was travelling as: Solo business traveller

Good stuff: Good location that is safe and also near to the tube stations

Bad stuff: To follow up promptly on customers' request for help, especially if any equipment in the guest room failed to work.

Overall: Suggestion: The hotel may want to consider changing or adding variety to the breakfast menu, particularly for those who stayed for more than 5 nights.

Rating of 4.57 out of 5  Unique ID (2701298)

Guests Name: Monica  Guest was travelling as: Solo business traveller

Good stuff: It was fair for the price I think, clean sheets, nice personal, good bed.

Bad stuff: Id rather have a shower in the room then a huge wardrobe. Telephone acess in the room would have been great.

Overall: If you have problems walking narrow stairs, this is not your best hotel. And if you want to have a shower and a toilet in the room, dont go here. But if you want a room with a comfortable bed, clean sheet and nice personel to a fair cost, this is a place you should concider. They have an ok brekfast as well, so you wont go hungry!

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